Removing the Friction from Bookings: Smarter Details, Add-Ons, and Flexible Payments

Booking a sports venue shouldn’t involve endless follow-ups, missing details, or last-minute surprises. At Playfinder, we’re continuing to improve the booking experience by making it smoother for hirers and more efficient for venues.

Our Live Calendar focus on three key areas that often cause friction: gathering the right information upfront, ensuring everything you need is included in your booking, and offering flexible ways to pay.

Smarter Bookings with Customised Questions

Every booking is different, and venues often need specific information to prepare properly. That’s why we’ve introduced Additional Questions during the booking journey.

When hiring a venue, customers may be asked tailored questions such as:

• How many people will be attending?

• Do you have Public Liability Insurance (PLI)?

Hirers can upload any required documents directly during checkout, ensuring venues receive all the necessary details upfront. This means no follow-up emails, no chasing paperwork, and no delays in confirming bookings.

For venues, this creates clearer visibility into who’s booking and how the space will be used. For hirers, it means a smoother, faster experience with confidence that everything is sorted in one go.

Add-Ons That Enhance the Experience (and Save Time)

We’ve also made it easier to ensure your booking includes everything you need through Add-ons.

From sports equipment like racquets and balls to practical extras such as floodlights, projectors, or catering, add-ons can be selected during the booking process. Instead of arranging these separately, everything is organised in one place.

This not only improves the experience for customers—who can arrive knowing everything is ready—but also helps venues maximise their revenue by offering relevant extras at the right moment. Most importantly, it reduces back-and-forth communication, saving time for everyone involved.

Payments That Work Around You

We know that flexibility matters when it comes to payments. That’s why Playfinder offers a wide range of payment options to suit different preferences and needs.

Hirers can:

• Pay instantly online using Debit or Credit Card

• Use Apple Pay or Google Pay for quick, secure checkout

• Pay via invoice using BACS, cash, or cheque if preferred

With multiple payment methods available, customers can manage their finances in a way that feels comfortable, while venues benefit from clearer, more streamlined payment handling.

Designed for Clarity, Built for Convenience

Together, these features are designed to remove unnecessary friction from the booking process:

• Venues receive the right information upfront

• Hirers can customise their booking with add-ons

• Payments are simple, flexible, and secure

By bringing everything into one seamless flow, we’re helping venues operate more efficiently while giving customers a booking experience that’s clear, complete, and stress-free.

At Playfinder, it’s all about making it easier to organise sport—so you can focus less on logistics and more on getting the most out of every session.